FAQ’s

Frequently Asked Questions

Online Store Payment

We accept payment via PayFast, which allows you to complete your purchase with your Visa or Mastercard credit card. If you have a South African bank account with either ABSA, FNB, Nedbank or Standard Bank you can also do an EFT via PayFast. For more information about PayFast, please click here.

For your convenience, you may now make payments via Mobicred too. For more information about Mobicred, please click here.

Payment Options

We also accept payment with EFT (Electronic Funds Transfer). Please contact us via email for more info.

Please allow for 10 working days for processing and manufacturing, as we make some products to order, and up to 5 days for shipping. Once your parcel has been sent you will receive an email to confirm this.

Shipping

We use MDS Collivery services to send your parcel. 

Local shipping: R100.00 (For orders under R1000.00), 5 working days

International shipping set rate: R1250.00, up to 10 working days

Parcels are dispatched Monday to Friday during the MDS Collivery operating hours (this excludes South African public holidays). You will receive an email confirmation as soon as your parcel is on its way.

All shipping within South Africa requires a physical address, delivery to a PO Box is not possible.

We cannot be held responsible for a lost parcel if you entered the incorrect shipping information. If you’ve already completed your purchase and you’ve realised that the shipping information is incorrect, simply contact us with your relevant purchase reference number and correct shipping information.

Refund Policy

Should you receive a faulty product, please contact us within 7 days of receiving the item so that we can arrange for a full refund or exchange. We will however need you to return the faulty item to us via registered mail before we can refund you.

Return and Exchange Policy

Should you receive a product that you’re not happy with, please contact us within 7 days of receiving the item so that we can arrange for credit. We will however need you to return the item to us via registered mail before we can arrange for a credit note. Once we receive the item, we’ll email you your credit note.

Repairs

We will repair bags with a manufacturing fault free of charge within 6 months of purchase.

Items that are Out of Stock

Should you wish to buy an item that is out of stock, please feel free to contact us and we’ll try our best to process your order as soon as possible depending on the availability of materials and our manufacturing schedule.

Wholesale Orders

We’ll gladly negotiate a wholesale pricing structure depending on your specific order and requirements, so please feel free to contact us for more information.

Our Leather Bags are Handmade

Stonecamp leather specializes in handmade pieces so please allow for slight variations in shapes and sizes. Also take note that the final product may differ slightly from our product photographs.